Please make sure that both copies of your warranty paperwork have been completely filled out with all your details, the details of who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.
WARRANTY
The ceramic firebox in the Pyro Classic (Pyroclassic IV) is warranted for 15 years against defective material or workmanship, providing that the fire is used in accordance to the manufacturer’s operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox. All other parts are warranted for 12 months from purchase. This warranty does not cover damage or failure caused by tampering, carelessness, abuse or misuse, cosmetic damage or general wear and tear, this includes damaged door knob and broken door glass. All cases will be considered at the manufacturers discretion.
Note: the warranty only applies to the original owner registered on the warranty card and cannot be transferred without express permission by the manufacturer.
Please make sure that both copies of your warranty paperwork have been completely filled out with all your details, the details of who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.