Warranty & Returns Policy


The ceramic cylinder in the Pyro Classic is guaranteed for 15 years against defective material or workmanship, providing the fire is used according to the manufacturer’s operating instructions.

NOTE: Cracks and blisters are not considered a failure of the ceramic cylinder.

All other parts are warranted for 12 months from the date of purchase. This warranty does not cover damage or failure caused by tampering, carelessness, abuse or misuse, cosmetic damage or general wear and tear – this includes damaged door knobs and broken door glass. All cases will be considered at the manufacturers discretion.

NOTE: The warranty only applies to the original owner registered on the warranty card and cannot be transferred without express permission by the manufacturer.

Returns Policy

Pyro Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Hastings factory within 30 days in the condition and packaging you received it and we will happily refund the money.

NOTE: A 20% repackaging and restocking fee applies.


We use PBT for our nationwide deliveries.  Delivery charges are dependent on where you live in New Zealand, please contact us on info@pyrofires.co.nz for a quote.

Any Rural deliveries that are not properly addressed and identified where we incur additional charges, will be passed onto the consumer.